​Systems and network supervision

IT now forms the backbone of all business operations. More than ever, IT Departments are concerned with service delivery and SLAs. Indeed, services are consumed on the fly via mobile devices, demanding constant availability. This creates a tough challenge, because IT is not a single entity. It includes elements such as the network, servers, storage and applications. Managing all these levels in terms of availability and quality poses a problem, as several tools are used for this purpose.

With multiple management tools, it becomes more difficult for CIOs to correlate performance and incident data between all these levels. According to an EMA study, 54% of companies use six or more tools to manage operational tasks, 29% ten or more, and 10% at least twenty. For CIOs, these various tools make it difficult to identify the root cause. The result is longer average resolution times, and ultimately a failure to meet SLAs.

Better visibility

Unified supervision covers all critical aspects of IT, from network device management to user experience monitoring, and provides the essential data to understand everything that's going on.

Reduced number of tools

A unified IT management solution makes it possible to monitor and control all levels of infrastructure, helping IT Departments to significantly reduce the number of tools. The result is lower capital and operating costs.

Data correlation

Unified IT supervision integrates data from all management tools. Administrators can then correlate the data required to identify and correct the problem.

Reduced average resolution time

Increased visibility improves understanding of the problem and reduces time to discover the root cause. A unified IT supervision method provides all the necessary management functions. The IT department can quickly correct incidents with minimum mean time to resolution.


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